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Money

General

Can I request the erasure of my data?

Is my information safe?

Do I need to be an EEA resident?

What countries are supported?

How long will my data be stored?

How can I contact customer service?

Can individuals apply for your services?

What fees do you charge?

Is my money safe with Spendbase?

What is Spendbase account?

What is Spendbase Money?

How do I open a payment account on the Spendbase platform?

What is a Spendbase Card?

How do I get a Spendbase Card?

What is a card issuer?

Who is the card issuer?

How do I activate my card?

What currency rates do you use?

What are the Spendbase card fees?

Can I have multiple cards?

Can I set limits for card spending?

Can I assign cards to team members?

Is there a limit to how many cards a company can have?

How do I cancel a card?

Can I freeze my card?

My card is due to expire

How do I check my card details?

What is accounts?

How I can top up my account?

Does there any limits for accounts top up?

How many account can I create?

Can I lock my account?

Can I delete my account?

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Identity verification

How do I upload documents?

What is the age limit?

How long does the application process take?

How do I verify my identity?

How do I verify my source of funds?

Why do I need to verify my identity?

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Top up/Loads

How can I top up my account?

What currencies are supported?

Are there any top-up limits?

Can I top up my Spendbase account by card?

When will the money reach my Spendbase account?

What happens if a bank transfer or top-up is delayed, lost, fails, or is rejected?

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Profile

My phone has been lost or stolen, how do I deactivate access?

Why can’t I log into my account?

I forgot my password, what can I do?

How do I update my details?

What happens if I enter the wrong login details multiple times?

How do I enable two-factor authentication (2FA)?

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Withdraw/Send out

Is there a limit on how much I can withdraw from my account?

Why is my withdrawal still pending?

How long does it take for a withdraw to complete?

Why has my withdrawal failed or why hasn’t the recipient received the money?

How can I cancel a withdrawal?

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Banking

How do I close my account if I no longer want to use it?

How can I get a bank statement?

Can I use my account internationally?

How do I report a fraudulent transaction?

Can I set up recurring payments?

What happens if I exceed my account balance?

How can I view and manage my transaction history?

What is the maximum limit I can deposit at one time?

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Mobile wallet

Do you support Apple Pay?

Do you support Google Pay?

Do you support Samsung Pay?

Transactions

How do I view my card transactions?

Can I export a transaction list?

What happens if a transaction is pending for too long?

Can I use my card for recurring payments or subscriptions?

Is spending at any merchants restricted?

What currencies are supported for spending?

Which currency balance will be deducted for spending?

How can I get a refund for something I purchased?

Why is my transaction not showing up in my statement?

Why has my card payment been failed, reverted?

What is the exchange rate used for my payment?

Why have I been charged a fee for a card payment?

I've been charged more than once for the same transaction?

How can I top up my card?

What if I spend money in a currency I don’t have in my account?

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Security

Why is my virtual card not working?

How do I report unauthorized transactions on my virtual card?

What if my card has been compromised?

What should I do if I don’t recognize a card payment?

Why my card was suspended?

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