---
title: What happens if a bank transfer or top-up is delayed, lost, fails, or is rejected?
description: What happens if a bank transfer or top-up is delayed, lost, fails, or is rejected?
---
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# What happens if a bank transfer or top-up is delayed, lost, fails, or is rejected?
If a bank transfer or top-up is delayed, missing, fails, or is rejected, it may be due to processing times, compliance checks, technical issues, or specific banking restrictions. Transfers typically take a few business days, but delays can sometimes occur. Here’s what you can do:
1\. Verify details: double-check that all transaction details (e.g., account number, amount) are correct.
2\. Contact your bank: for bank transfers, reach out to your bank to confirm the transfer status and check for any restrictions or limits that might have caused the issue.
3\. Ensure sufficient funds: make sure the source account has enough funds to complete the top-up.
4\. Consider compliance and technical checks: keep in mind that regulatory compliance checks or temporary technical issues could affect both transfers and top-ups.
5\. Check for bank rejection: your bank or payment provider may have rejected the transaction, resulting in the funds being returned to the source account.
If the issue persists, please contact Spendbase customer support. Our team will assist in tracking the transaction and, if necessary, investigate further to ensure your funds are successfully credited to your account.
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