---
title: What happens if I enter the wrong login details multiple times?
description: If you enter incorrect login details multiple times, Spendbase will temporarily lock your account after 5 failed attempts. The lock will last for 30 minutes, after which you can try logging in again.
---
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# What happens if I enter the wrong login details multiple times?
If you enter incorrect login details multiple times, Spendbase will temporarily lock your account after 5 failed attempts. The lock will last for 30 minutes, after which you can try logging in again.
If login issues persist, you can use the ‘Forgot Password?’ option to regain access. Should you be unable to reset your password through this option, please contact our customer support team for assistance. For security, you may be asked to provide additional verification documents, such as:
• A valid ID of the authorized person.
• Details of the latest bank transaction (in or out), including the amount and approximate date (within ±3 days).
This process ensures the security of your account while minimizing unnecessary lockouts.
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