---
title: What should I do if I don’t recognize a card payment?
description: What should I do if I don’t recognize a card payment?
---
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# What should I do if I don’t recognize a card payment?
If you see a card payment on your statement that you don’t recognize, there could be several explanations:
• Forgotten transactions – It may be a purchase you made but don’t remember.
• Merchant name variations – The name shown on your statement might differ from the brand or store name you’re familiar with.
• Unauthorized charges – In some cases, the charge could be due to fraudulent activity.
We recommend reviewing your recent transactions carefully. If you still don’t recognize the payment or suspect unauthorized activity, please contact our customer support team. We’ll investigate and assist you with the next steps.
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