Money

General

• Do I need to be an EEA resident?
• What is Spendbase account?
• Is my information safe?
• What is Spendbase Money?
• Can I request the erasure of my data?
• How do I open a payment account on the Spendbase platform?
• What is a Spendbase Card?
• How do I get a Spendbase Card?
• What is a card issuer?
• Who is the card issuer?
• How do I activate my card?
• What currency rates do you use?
• What are the Spendbase card fees?
• Can I have multiple cards?
• Can I set limits for card spending?
• Can I assign cards to team members?
• Is there a limit to how many cards a company can have?
• How do I cancel a card?
• Can I freeze my card?
• My card is due to expire
• How do I check my card details?
• What is accounts?
• How I can top up my account?
• Does there any limits for accounts top up?
• How many account can I create?
• Can I lock my account?
• Can I delete my account?
• What countries are supported?
• How long will my data be stored?
• How can I contact customer service?
• Can individuals apply for your services?
• What fees do you charge?
• Is my money safe with Spendbase?

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Identity verification

• Why do I need to verify my identity?
• How do I upload documents?
• What is the age limit?
• How long does the application process take?
• How do I verify my identity?
• How do I verify my source of funds?

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Top up/Loads

• How can I top up my account?
• What happens if a bank transfer or top-up is delayed, lost, fails, or is rejected?
• What currencies are supported?
• Are there any top-up limits?
• Can I top up my Spendbase account by card?
• When will the money reach my Spendbase account?

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Profile

• What happens if I enter the wrong login details multiple times?
• How do I enable two-factor authentication (2FA)?
• My phone has been lost or stolen, how do I deactivate access?
• Why can’t I log into my account?
• I forgot my password, what can I do?
• How do I update my details?

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Withdraw/Send out

• Is there a limit on how much I can withdraw from my account?
• How can I cancel a withdrawal?
• Why is my withdrawal still pending?
• How long does it take for a withdraw to complete?
• Why has my withdrawal failed or why hasn’t the recipient received the money?

Banking

• How do I close my account if I no longer want to use it?
• How can I get a bank statement?
• Can I use my account internationally?
• How do I report a fraudulent transaction?
• Can I set up recurring payments?
• What happens if I exceed my account balance?
• How can I view and manage my transaction history?
• What is the maximum limit I can deposit at one time?

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Mobile wallet

• Do you support Apple Pay?
• Do you support Google Pay?
• Do you support Samsung Pay?

Transactions

• How do I view my card transactions?
• Can I export a transaction list?
• What happens if a transaction is pending for too long?
• Can I use my card for recurring payments or subscriptions?
• Is spending at any merchants restricted?
• What currencies are supported for spending?
• Which currency balance will be deducted for spending?
• How can I get a refund for something I purchased?
• Why is my transaction not showing up in my statement?
• Why has my card payment been failed, reverted?
• What is the exchange rate used for my payment?
• Why have I been charged a fee for a card payment?
• I've been charged more than once for the same transaction?
• How can I top up my card?
• What if I spend money in a currency I don’t have in my account?

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Security

• Why is my virtual card not working?
• How do I report unauthorized transactions on my virtual card?
• What if my card has been compromised?
• What should I do if I don’t recognize a card payment?
• Why my card was suspended?