Why is my virtual card not working?

 There are several common reasons why a card may not work:
• Insufficient available balance — there may not be enough funds available for the transaction.
• Card restrictions or limits — spending limits or merchant restrictions may apply.
• Security checks — a transaction may be declined to protect your account.
• Merchant or network issues — temporary issues on the merchant’s side or with the card network can cause a decline.
• Card status — the card may be frozen, canceled, or temporarily suspended.

If your card continues to be declined and you’re unsure why, please contact our support team and we’ll help investigate.