Money US

General

• What is Spendbase account?
• What is Spendbase Money?
• What types of businesses can open an account?
• What types of companies do you support?
• Can I open accounts in other currencies with a U.S.-registered business?
• Do I need to be a U.S. resident?
• How do I open a payment account on the Spendbase platform?
• What fees do you charge?
• How can I contact customer service?
• What is a Spendbase Card?
• How do I get a Spendbase Card?
• Who is the card issuer?
• What is accounts?
• How can I top up my account?
• Does there any limits for accounts top up?
• How many account can I create?
• Can I lock my account?
• Can I delete my account?

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Top up

• How can I add money to my account?
• Where can I find my wire and SWIFT details?
• When will the money reach my Spendbase account?
• What happens if a transfer is delayed, failed, or rejected?
• What currencies are supported?
• What is the maximum amount I can deposit at one time?
• Can I top up my Spendbase account by card?

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Withdraw

• How can I cancel a withdrawal?
• Is there a limit on how much I can withdraw from my account?
• How long does it take for a withdrawal to complete?
• Can I send money via ACH (electronic transfer)?
• Can I send international transfers via SWIFT?
• Why is my withdrawal still pending?
• Why has my withdrawal failed or why hasn’t the recipient received the money?

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Usage

• What happens when my card is about to expire?
• Can I have multiple cards?
• Can I assign cards to team members?
• Can I set limits for card spending?
• Can I freeze my card?
• How do I cancel a card?

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Transactions

• How do I view my card transactions?
• Can I export a transaction list?
• What happens if a transaction is pending for too long?
• Why is my transaction not showing up in my statement?
• Why has my card payment been failed, reverted?
• What currencies are supported for spending?
• What is the exchange rate used for my payment?
• Can I use my card for recurring payments or subscriptions?
• Is spending at any merchants restricted?

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Fees & refunds

• What are the Spendbase card fees?
• Why have I been charged a fee for a card payment?
• How can I get a refund for something I purchased?
• I've been charged more than once for the same transaction?

Issues

• Why is my virtual card not working?
• What should I do if I don’t recognize a card payment?
• How do I report unauthorized transactions on my virtual card?
• What if my card has been compromised?
• Why my card was suspended?

Access & login

• I forgot my password, what can I do?
• Why can’t I log into my account?

Roles & permissions

• Who can access Spendbase Money features?
• Can I have more than one admin?

Team management

• Can I add or remove users from my account?
• How do I update my details?
• Can I change the admin on my account?

Reports & statements

• How can I view and manage my transaction history?
• How can I get a bank statement?

Payments & automation

• Can I set up recurring payments?

Account closure

• How do I close my account if I no longer want to use it?
• What happens to my data after I close my account?

Security

• Is my money safe with Spendbase?
• Is my information safe?
• Can I request the erasure of my data?
• How do I enable two-factor authentication (2FA)?
• What happens if I enter the wrong login details multiple times?
• What if I lose access to my authenticator app?
• What should I do if I notice suspicious activity?
• How do I report a fraudulent transaction?

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